Our office in China is working closely with our suppliers, who are now in the process of returning to work following the recent outbreak of Coronavirus. We are pleased to confirm our suppliers are operating under strict guidelines and are being closely monitored by the Centres for Disease Control (CDC) and the World Health Organization (WHO) as well as the local Chinese government to ensure workers are free of the virus and working conditions are safe.
We sincerely apologise for any inconvenience caused, and although we expect some disruption to shipping in the next few weeks, our products are being prioritised to ensure that they are available and orders are fulfilled and delivered. Rest assured that we are working to make sure your business does not suffer. At this present time we are not aware of future shipping capacity being reduced, but will keep you informed should this become an issue.
We are pleased to see the situation in China is improving, and our website will be regularly updated to reflect developments and changes. If you have any concerns or further enquiries, please contact our customer services team on 0115 938 9000.